We lined up in this big line out the front of the restaurant as we couldnt get a table at the Garden Bar. The waitress brought around a menu then when we got closer to what we thought we were getting seated!! we were actually lining up to order food. Would think you would be seated first. Isnt table service and you get a buzzer like you would at a surf club. I think for the casino they need to change there approach.
Poor service and average food quality. I had to send my breakfast back as the Avocado was black. Then, I ordered a sparkling water - glass arrived with lipstick on it. Waitress looked disinterested in what I had to say. Unacceptable for a cafe operating in the complex of a premium hotel.
Had the steak lunch special, very well cooked steak. Juicy and tender. Great value for money!The service from the staff was very professional and friendly.
Food and coffee are fine, staff friendly, but the service is so slow.
Shockingly poor service, and staff did not look interested at all. There was no effort from the wait staff to help find a seat, or to help find sugar that we required with our coffees. The waiter took their sweet time to deliver food, when the cafe wasn't even busy. The cafe is not customer focussed, while it charges premium prices for sub-standard food! Very poor service from a 5-star hotel cafe, and I felt disappointed because I would get better service from my local McDonald's cafe (no exaggeration)! I will never go back, and its far from the level of standards you would expect from a 5-star hotel. Sort it out asap Star!!!
M&G Cafe and Bar is an Australian Cafe based in Casino, New South Wales. M&G Cafe and Bar is located at The Star Gold Coast, Ground Level, 1 Casino Drive, Broadbeach QLD 4218, Australia.
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